How a 300‑store retail chain reduced out‑of‑stock notifications by 85%

Challenge

A national retail chain with 300 stores struggled with out‑of‑stock (OOS) notifications. Store managers manually checked shelves and submitted reports via email – a process that took 4 hours per day per store. Notifications were often delayed by 12‑24 hours, leading to lost sales and frustrated customers.

Solution

ScreenaAI deployed real‑time inventory dashboards on screens in each store’s back office, integrated with the chain’s existing business system. The dashboards pulled live stock levels and automatically highlighted items below reorder point. When a SKU reached critical low, the system pushed an alert to the store manager’s screen and mobile device – no manual checking required.

The AI also created a centralised “OOS watchlist” for regional managers, showing all stores with critical shortages in one view. Automated replenishment triggers were set up for top‑selling items.

Results

• OOS notification delay reduced from 12‑24 hours to near‑real time (under 5 minutes).
• Manual stock checking time eliminated – saving 4 hours per store per day.
• Out‑of‑stock incidents dropped by 85% within 3 months.
• Estimated recovered revenue of $2.4 million annually from previously missed sales.
• Store managers used saved time for customer service and merchandising.

Why ScreenaAI?

Traditional digital signage platforms only display static content. ScreenaAI’s ability to pull live business system data, apply conditional rules (e.g., highlight low stock), and push alerts made the difference. The AI agent allowed managers to ask “Show me all items below reorder point” without navigating menus.